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Party - Terms and Conditions

Party Bookings - Please note these terms are valid for all parties at Rugrats and Half Pints

Payments

Please note that parties are not confirmed until a non-refundable deposit or payment in full  has been made at the time of booking. All deposits are strictly non-refundable under any  circumstances. Payments are taken by credit/debit card. We accept all major credit cards  except American Express. 

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Through this payment you are deemed to have accepted our party Terms & Conditions. We  reserve the right prior to this stage to decline any request by you for a Party. Without this  payment we will be unable to host your party.

Cancellation or postponement

Parties’ cancellation policy: –

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  • Deposits are strictly non-refundable.  

  • If a party has been paid in full, the balance (excluding the deposit) may be refunded as  follows:  

  • 4 weeks’ notice: 75% of the remaining balance refunded  

  • 14 days’ notice: 25% of the remaining balance refunded  

  • Within 7 days: no refunds  

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All cancellations must be made in writing and Rugrats and Half Pints must have  acknowledged the cancellation for it to be valid. For postponements, the same terms apply.  A re-booking fee of £40 may be charged. If the hirer fails to turn up without having  cancelled by the appropriate method, the full charge will remain due and shall be charged to  the credit/debit card.

In the event of the hirer reducing the number of children attending the party, the full charge  shall remain due. We will not refund payment of any children who fail to attend the party,  once numbers are agreed seven days prior to the party. 

The Manager reserves the right to refuse an application or cancel or terminate any booking  for whatever reason without being bound to give any reason for doing so. We will not,  because of the exercise of this right, incur any liability from such a refusal, cancellation, or  termination. Any charge or apportioned part thereof will be refunded. 

Your Party Guests

Please provide us with the final number of children that will attend the party 7 days before  the party date along with any menu changes. At this stage no alterations to food choices can  be made. This will be the minimum number you will be charged for. Should we not hear  from you, the number of guests indicated at the time of your booking will apply and this  shall be taken from your account. Rugrats and Half Pints are not responsible for last minute  cancellations and no-shows, refunds shall be refused.  

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Prices per child vary depending on party options chosen and prices are quoted in our party  brochure, with the exception of any offer that may be valid at the time of booking. Off Peak  prices run Monday-Friday during term time only, with Peak prices valid at other times  (bank holidays and school holidays). Our exclusive use party package varies in price  depending on specific requirements and date/time. 

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A minimum of 10 children per party is required, with the exception of parties not held in a  Party Room or otherwise stated. If, once you have settled your bill, you find that you have  additional guests please let us know as soon as possible. You can then pay for the extra  guests on the day.  

It is your responsibility to inform Rugrats and Half Pints of any food allergies or other  important facts concerning all the children attending your party. Staff will not administer  medicines.  

On the Day

All party guests will be checked in at Reception from the list of guests you provide us.  Should the guests have siblings or family that would like to stay at Rugrats and Half Pints  during the party, then they are welcome to come in and pay our regular admission fee.  There is no charge for adults or babies under 6 months if accompanying an older sibling. If  you wish to pay admission for siblings of your guests, please inform us. Children not paid  for as party guests do not get a seat at the party table, or food.

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The hirer shall ensure that all guests of the party comply with the general regulations of the  centre and the hirer shall be liable to Rugrats and Half Pints for any breech thereof. 

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Your guests will be required to sign out at reception when they leave your party 

Time of your Party & Party Room

You may arrive 10 minutes before your party is due to start. All parties last 2 hours and the  time and date of your party is indicated on your confirmation email. Should you arrive late  we will not extend your party. You will be allocated a Party Room on the day chosen  depending on the size and time of your party. This room will be yours for the duration of the  party. Exiting the party room promptly will enable us to ensure that all parties start on time.  Your help and co-operation are much appreciated. 

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If you wish to bring an entertainer of your own it must be pre-agreed with us, and the  entertainer must supply proof of valid Public Indemnity Insurance and a Criminal Record  Bureau check one week prior to the party. 

Party Bags

Party bags are age-appropriate and vary from party to party. If Party Bags are not included  for your party, they can be purchased from us. Bags are given to your guests as they leave  Rugrats and Half Pints.  

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  • Food and drinks for adults 

  • Food and drinks may not be brought into Rugrats and Half Pints by customers. The only  exception is a birthday cake. We can provide food and drinks for adults and children, please  see our party brochure.  

For the health & safety of our customer

No party poppers, relighting candles or sparklers are allowed on the premises, this includes  sparkling candles. Rugrats and Half Pints House Rules will always apply and are posted  within our Centre. Please ensure all long hair is tied back for the blowing out of the candles,  we also advise hairspray is not used.

Complaints

We hope there shall be no complaints from you party however if you feel there is reason to  complain please speak to the team leader or manager of the day. Problems identified after  the party day has finished cannot be rectified and no money shall be refunded.

IMPORTANT SAFETY RULES OF PLAY 

No shoes, badges, jewellery, glasses, or sharp objects are allowed within any play area. No  food or drink may be brought into any play area or into the centre. If your child has any  illness that we should be aware of e.g., asthma, epilepsy, please inform a member of staff on  the day. Adults are NOT permitted on the trampolines. Socks must be worn by all guests.

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